Customer Survey
Identify Your Role:
Contractual Point-of-Contact - Primarily involved in contract administration, interfacing with SMX's Program Manager and Contracts Administrator
Technical Point-of-Contact - Primarily affected by the execution of the technical solution, interfacing with SMX's Technical Support Team
Contractual/Technical Point-of-Contact - Equally involved in contract administration and affected by the technical solution, interfacing with SMX's Program Manager, Contracts Administrator, and Technical Support Team
1. SMX Abilities
How satisfied are you with our ability to provide the products/servies that you need?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
How would you rate our ability to deliver products/services as compared to your original expectations?
Greatly Exceeds Expectations
Exceeds Expectations
Meets Expectations
Does Not Meet Expectations
Which of the reasons below had the most impact on your decision to purchase SMX products/services? (Select all that apply.)
Cost
Quality
Functionality
Range of Products and Services
Reputation
I was not involved in the decision
2. Responsiveness:
Based on the last year, how satisfied are you with the responsiveness of our program management, contracts and administrative support?
Based on the last year, how satisfied are you with the responsiveness of our direct technical support team?
Based on the last year, how satisfied are you with the responsiveness of our program management, contracts and administrative support?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Based on the last year, how satisfied are you with the responsiveness of our direct technical support team?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
3. Level of Experience/Talent
How would you rate the level of experience/talent of our program management, contracts and administrative support?
How would you rate the level of experience/talent of our support team?
How would you rate the level of experience/talent of our program management, contracts and administrative support?
Exceptional
Above Average
Average
Below Average
How would you rate the level of experience/talent of our direct technical support team?
Exceptional
Above Average
Average
Below Average
4. Effectiveness of Communications:
How satisfied are you with the effectiveness of the communications from our direct technical support team?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
How satisfied are you with the effectiveness of the communications from our program management, contracts and administrative support?
How satisfied are you with the effectiveness of the communications from our support team?
How satisfied are you with the effectiveness of the communications from our program management, contracts and administrative support?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5. Quality of Service:
How satisfied are you with the value you receive from our products and services?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
How satisfied are you with the quality of the work we perform?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
How likely would you be to purchase additional products/services?
Very Likely
Likely
Uncertain
Unlikely
Very Unlikely
I am not involved in the purchasing decision
How likely would you be to recommened SMX to someone else?
Very Likely
Likely
Uncertain
Unlikely
Very Unlikely
6. Areas for Improvement
Please indicate any ares for improvment:
7. Additional Comments
Please provide any additional comments that might help us serve your better:
8. Customer Identfication
Customer Sector:
Air Force
Army
Marine Corps
Navy
Civilian Agency
Commercial
Other
. If other please specify
Please fill in your contact information (optional):
Name:
Phone:
Email:
Would you like to be contacted by a member of the executive management team for further discussions?
Or,
I prefer to remain anonymous.
